The Life of a SERVPRO Production Technician

9/24/2020 (Permalink)

Is there anything better than the holidays?

Indulge us for a second. Let’s try a brief thought experiment.

Close your eyes and imagine that it’s midnight on Christmas Eve. Snow falls softly on your front lawn, illuminated red and green by gently glowing strands of lights.

Your children, if you’ve got any, are trying to force themselves to fall asleep so they can wake up on Christmas morning, storm down the stairs and open the gifts that have been tempting them from under the tree for weeks.

Your partner, if you have one, is fast asleep, dreaming of not just this Christmas, but the many Christmases that the two of you will share over the coming decades.

And you? You’re miles away, ankle deep in a sewage backup, doing your best to extract what you can. You’re a SERVPRO production technician, and it doesn’t matter that it’s Christmas Eve – you’re on call, and somebody needed your help.

Our production technicians have an enormously difficult job. They deal with the kinds of disasters and catastrophes that other companies wouldn’t touch with a ten-foot pole. They do it with a smile and with an enormous amount of skill, training and knowledge. And they do it on Christmas Eve, if they have to.

It’s not just that they do the work. They do the work well, and they respond fast. How fast? They follow our 1-4-8 Response Guarantee, which dictates the following:

• Within 1 hour of your call, someone will reach back out to you to schedule emergency service (even on Christmas Eve);
• Within 4 hours of your call, someone will be on site to perform emergency mitigation;
• Within 8 hours of your call, you’ll receive a verbal briefing on the scope of needed work.

In other words, if you’re the lucky homeowner who called us at midnight on Christmas Eve with a sewage backup, you should hopefully have enough of a handle on the situation by 8am to still open your gifts.

So next time you see one of SERVPRO of West Seneca/Lancaster’s elite production technicians out there, offer them a handshake. We ask a lot of them, and they deliver, every single time.