Step 1: 24 Hour Emergency Contact 

When does the restoration begin?

In some ways, it begins with you. When you have water damage in your home, your reaction in those first few moments is crucial. Can you turn off the source and limit the amount of water (and thus the amount of damage) in your property? Can you move your contents out to limit damage and make it easier to work in the space? Can you do all of this safely?

In many ways, though, restoration beings when you call SERVPRO of West Seneca/Lancaster. We're available 24 hours a day, 7 days a week, 365 days a year for all sorts of water damage repairs and emergencies, and we're here to help.

We Answer the Phone Ready to Help
Call Today - (716) 674-1103

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of West Seneca / Lancaster has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment