Recent Posts

Faster To Any Size Disaster!

7/24/2019 (Permalink)

Storm Damage Faster To Any Size Disaster! Here is our Training Supervisor Taylor Braun educating our crew on the latest advances in the restoration industry.

When storm time hits here at SERVPRO of West Seneca/Lancaster, we know time is of the essence. It is important for everyone on our crew to be on the same page, and be able to go into action immediately. That is why proper training is a key factor during storm time. Our Training Supervisor Taylor Braun works with our crew every Monday at our weekly meeting, to ensure that they know and understand all the latest restoration techniques.

That way, when storm time hits, they are able to make your water damage, “Like it never even happened.” faster. Our crew understands that in order to accomplish this, they must work efficiently and quickly. Also, because we are a part of the SERVPRO Franchise should we need it, we have access to equipment from over 1,700 other franchises across the United States and Canada.

That really makes us faster to any size disaster. So, if you experience water damage from a severe storm, please call our office at (716) 674-1103 today!

The Right Certifications Matter

7/24/2019 (Permalink)

Storm Damage The Right Certifications Matter Each one of our professional technicians must obtain, and maintain a IICRC Certification.

In order to make sure that we are faster to any size disaster during storm time, all of our technicians must be IICRC certified. The Institute of Inspection, Cleaning and Restoration Certification creates the standards for the restoration industry, as well as provides training and certification to restoration companies. So what does it mean when we say SERVPRO of West Seneca/Lancaster is an IICRC Certified Firm? Well, it means that we must:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up to date on the latest changes in the restoration industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to the Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC has set the standards in the restoration industry for years. We are proud to follow the protocols and procedures they have created. Every five years the IICRC reviews and revises their standards, making sure that only the most effective procedures are being used.

Therefore, trust the team at SERVPRO of West Seneca/Lancaster to help you with any water damage caused from a storm.

Emergency Planning: Flooding Edition

7/19/2019 (Permalink)

Storm Damage Emergency Planning: Flooding Edition It is important to stay safe during a flood. Follow these action steps to keep you and you're family safe.

We’ve talked about why you should never clean up after a flood, but what about what should you do during a flood? Believe it or not, floods are the most common natural disaster in the United States and WNY is not immune to this type of disaster. We have seen flooding all over WNY. From Silver Creek and Gowanda, to West Seneca and South Buffalo, flooding does not discriminate where it will strike.

More recently, we have seen flash flooding in Ellicottville and Little Valley. So, it is important to understand the proper safety precautions you should take during a flood.

According to Ready.gov you:

  • Depending on where you are, and the impact and warning time of flooding, go to the safe location that you have previously determined.
  • If told to evacuate, do so immediately. Remember to NEVER drive around barriers, they are there to safely direct traffic out of flooded areas.
  • Listen to EAS, NOAA Weather Radio, or local alerting systems for current emergency information and instructions.
  • Stay off bridges over fast moving water.
  • If your vehicle is trapped in rapidly moving water, then stay inside. If water is rising inside the vehicle, then seek refuge on the roof.
  • If trapped in a building, then go to its highest level. Do not climb into a closed attic. You may become trapped by rising floodwater. Only go to the roof if necessary. Once you are there, signal for help.

Remember to listen to authorities to determine when it is safe to go home. Never touch electrical equipment when wet, and do not wade in flood waters as there could be snakes, other animals, and dangerous debris floating around. Be sure to check out Ready.gov for more important safety tips and procedures on flooding.

https://www.ready.gov/floods

All Hands On Deck During Storm Season

7/19/2019 (Permalink)

Storm Damage All Hands On Deck During Storm Season When we say, "all hands on deck" we mean EVERYONE helps out.

When a wide spread, severe storm hits our WNY area it is no surprise that we see an influx in calls. Heavy rains can cause sump-pumps to back up or overflow, foundations to leak or several other events that cause significant water damage to your home. So, when storm time hits the Lancaster and West Seneca area it’s all hands on deck here at SERVPRO of West Seneca/Lancaster.

What do we mean when we say, “all hands on deck”? We mean that EVERY ONE in the company is pulled to help. That’s right, from Lyn and Thom Braun (the owner’s), to our Marketing Department of Jocelin and Emily, everyone helps field calls, assist with pack-outs and etc. That is because we know how much time matters when dealing with water damage.

Therefore, SERVPRO of West Seneca/Lancaster puts all hands on deck to be faster to any size disaster and make it, “Like it never even happened”.

If you experience damage from a storm this summer, please don’t hesitate and call our office at (716) 674-1103.

Why You Should NEVER Clean Up After A Flood. Leave It To The Professionals

7/17/2019 (Permalink)

Storm Damage Why You Should NEVER Clean Up After A Flood. Leave It To The Professionals Flood waters may be grossly contaminated. That is why you should leave the clean up to SERVPRO of West Seneca/Lancaster.

All the rain our area has been experiencing lately puts us at risk for potential flooding. Here at SERVPRO of West Seneca/Lancaster we understand just how devastating a flood can be in your WNY home or business. We also know how dangerous cleaning up yourself after a flood can be.

Flood waters can be seriously contaminated with bio hazardous contaminates that can put you and your family’s health at risk! It is so important that you never try to cleanup yourself after a flood. Let a professional and experienced company like SERVPRO of West Seneca/Lancaster do the mitigation and restoration work for you. Our skilled technicians have the knowledge and the equipment to properly, and safely clean, sanitize and dry your home after a WNY flood.

In addition to safely handling these grossly contaminated waters, our professional technicians also know how to look for hidden water damage that may not be visible to the naked eye. Our crews utilize special equipment like infrared cameras, water meters (both invasive and non-invasive) and industrial size air movers to make sure your home or business is properly dried. SERVPRO of West Seneca/Lancaster understands that if the water damage is not properly taken care of immediately, it puts your home and belongs at risk for further damage.

So if you should experience a flood this summer call the experts at SERVPRO of West Seneca/Lancaster at (716) 674-1103 to make it, “Like it never even happened."

Restoring Vs. Replacing Your Fire Damaged Items

7/15/2019 (Permalink)

Fire Damage Restoring Vs. Replacing Your Fire Damaged Items Let SERVPRO of West Seneca/Lancaster restore your belongings, instead of replacing them.

A common misconception that we see in our industry is that after a fire loss, it is less expensive to replace contents instead of restoring them. As a leader in the Fire Restoration Industry, SERVPRO of West Seneca/Lancaster is here to tell you that this statement is FALSE. Our skilled technicians are trained to see beyond this common misconception, and restore your valuables/contents to preloss condition.

The mitigation process after a fire loss yields excellent results at a cost effective price. The mitigation stops additional damage from occurring and reduces the loss, while the restoration process puts the items back to their preloss condition. For the best results, the mitigation process should begin as soon as possible (within 24 hours preferably). In order to guarantee the removal of smoke odor, all of the contaminated areas need to be cleaned, deodorized and possible sealed (where applicable). As well as all odor particles, whether airborne or absorbed, need to be neutralized. It’s important to note that some items, such as family air looms and photos, cannot be replaced. Thus, one more reason why restoring can be better than replacing after a fire loss.

So if your home experiences a fire, don’t believe the misconception that everything needs to be replaced. Let the experts at SERVPRO of West Seneca/Lancaster help restore your valuables and make it, “Like it never even happened."

Do You Have Fire Damaged Documents? We Can Restore That

7/15/2019 (Permalink)

Fire Damage Do You Have Fire Damaged Documents? We Can Restore That Don't stress over fire damaged documents, we can restore those.

Picking up the pieces after a fire/water loss can be overwhelming and stressful. Realizing that your documents have been damaged from the loss is even worse! But good news, SERVPRO of West Seneca/Lancaster is always, “Here to help” and we can restore your fire/water damaged documents. We understand that there are several documents, whether they are for residential or commercial use, are important to you and cannot be replaced. These documents may even contain sensitive information that should not, or cannot be shared. Our Technicians are HIPAA compliant and are trained how to deal with sensitive information so they can handle these sensitive situations.

 SERVPRO of West Seneca/Lancaster has a special process to handle fire and/or water damaged documents. We can pull the moisture and odor out using freeze-drying technology. However, it is important to start this process as soon as possible (if not immediately). So, if you have documents that are affected by fire and/or water we recommend that you put them in the freezer immediately, and call our office at (716) 674-1103. This service has helped several doctor’s offices and schools that are required to keep a paper copy of documents. So if you have documents that suffered water and/or fire damage let the experts at SERVPRO of West Seneca/Lancaster make it, “Like it never even happened."

Right Product, Right Equipment: Fire Damage Edition

7/13/2019 (Permalink)

Fire Damage Right Product, Right Equipment: Fire Damage Edition Having the right equipment and product to get the job done right is KEY when it comes to fire damage restoration.

After suffering a fire, call the restoration company with the right equipment, team and products. These three things make all the difference when putting the pieces after a fire back together. SERVPRO of West Seneca/Lancaster has all three.

Our technicians are IICRC certified and are continually trained on the latest technologies in fire restoration. Each one of our professional crew members are trained to deal with the emotions and concerns our customers may have after a fire. They understand that this may be the most difficult time of your life, and know how to effectively assist you during this time. They will put together a comprehensive fire mitigation plan, but explain it in terms you understand so you always know what is going on. A crew is always on call 24/7 to help you after a fire.

The right equipment is a huge factor in fire restoration, and SERVPRO of West Seneca/Lancaster has it. We have the proper air scrubbers, dehumidifiers, soot cleaning equipment AND, all the necessary equipment to mitigate the water damage from the fire company. We have access to additional equipment from over 1,500 SERVPRO’s nationwide, should we need it. And, we are continually updating our equipment to make sure it is up to our standards.

And lastly, SERVPRO of West Seneca/Lancaster has the proper products needed for fire restoration. We have an on-site chemist located at SERVPRO headquarters who has custom created over 150 products that are specially designed to get the job done right. Each product comes with a MDS sheet so you know exactly what is being used in your home.

So if you experience a fire, trust the experts at SERVPRO of West Seneca/Lancaster to get the job done right! Someone is always available at (716) 674-1103.

Good News! We Can Now Clean Even MORE After A Fire!

7/13/2019 (Permalink)

Fire Damage Good News! We Can Now Clean Even MORE After A Fire! We can now clean up to 90% of soft goods after a fire loss.

Here at SERVPRO of West Seneca/Lancaster, we know that after a fire can be one of the most devastating times of your life. Your whole world has been turned upside down, and items you cherished may seem gone forever. But, we have some exciting news to share with you. You already know SERVPRO of West Seneca/Lancaster can help you with the fire mitigation of your home, but now we can also help restore your soft content items and textiles!

That’s right! We can now offer in house textile restoration after a fire loss. So what types of things can we now clean? We can clean and restore:

  • Stuffed animals
  • Curtains
  • Sports equipment
  • Handbags and shoes
  • Leathers
  • Laundry
  • And so much MORE

In fact, we can now restore and clean up to 90% of soft goods in the home! That is twice as much as a restoration dry cleaner can. AND, we can do it in as little as 48 hours. That is 48 hours closer to you feeling some sense of normalcy after a fire. So trust the best team around when it comes to restoring your home and valuables after a fire. Call SERVPRO of West Seneca/Lancaster at (716) 674-1103 today.

Do You Know How To Stop Further Water Damage In Your Buffalo, NY Home?

7/10/2019 (Permalink)

Water Damage Do You Know How To Stop Further Water Damage In Your Buffalo, NY Home? Knowing where, and how to shut off the main water supply in your home can help prevent against further damage.

You already know time is of the essence when it comes to dealing with water damage, but do you know how you can limit further damage immediately when you discover a burst pipe or overflowing toilet? That’s right, by knowing where your water shut off valve is you can help limit any further damage in your home. In order to start the water mitigation process, the source of the water needs to be stopped. We recommend tagging your water shut off valve so that anyone in the home can easily spot it, and turn it off.

It is important to know how to locate and operate all shut off valves in the home, this include the toilet supply lines, shut offs for sinks and appliances. If you ever notice one of these leaking, shut the water supply off immediately. After calling the professionals at SERVPRO of West Seneca/Lancaster you can begin mopping up excess water. This will also help to limit the damage. Once our team arrives onsite, you just need to sit back while we make it, “Like it never even happened."