SERVPRO of West Seneca / Lancaster Employee Photos

Travis Braun, Operations Manager

Travis has been a part of SERVPRO since before he could even drive the trucks, during his school summer vacations. His field experience has now made his office and estimating work even more enjoyable.  That along with continued education has given him the tools he needs to succeed. His favorite part of SERVPRO is bringing the industry knowledge and technological advancement to their customers.

Travis enjoys working out and vacationing to new places when he can.

Tracie Hebdon, Office Manager

Tracie has been with the SERVPRO family since 2010. Tracie is our Office Manager who works closely with our customers and SERVPRO team. She is responsible for the relationship management of our customers, internal facets of the office, and coordinating incoming jobs. Tracie’s favorite part of working for SERVPRO is putting customer’s trepidation at ease. Tracie enjoys her two dogs, hunting, and kayaking.

Jackie Michael, Human Resources Coordinator and Administration Assistant

Meet our Office Assistant, Jackie! Jackie will be working with Office Manager, Tracie, answering phones and helping customers through the restoration process. "My main focus is to ensure our customers are beyond satisfied. I enjoy that SERVPRO is a customer focused company and has a great team work ethic! I am very fortunate to join the SERVPRO family!" - Jackie

Emily McNulty, Marketing Manager

Emily started with SERVPRO® in 2012 as a Marketing Representative where she excelled at networking and business development.

Her favorite part about working for SERVPRO® is getting to meet new people at professional associations and social events.

Emily enjoys exploring new places and going on hikes with her rescue dog, Lilly.

Chris Ferguson, Production Manager

Chris began with SERVPRO in 2003 as a Technician Assistant and is now the Production Manager / Estimator. Through the years Chris has seen a little bit of everything. Moving through the ranks has provided Chris with knowledge from all aspects of the industry. His favorite part of working for SERVPRO is the opportunity to problem solve and overcome the challenges presented in each job to maintain customer trust and satisfaction. Chris enjoys music, hiking with his dog, and any free time he can spend at the beach.

Dan Duggan, Construction Manager

Dan has been with at SERVPRO since 2012. He has over 20 years experience in residential and commercial remodeling. Dan and his crew handle the rebuild end of a loss. It is very gratifying working on a customer's home to make it "Like it never even happened."

In his free time he likes to play golf, volleyball, and bowling. Dan also enjoys camping with his family and dog, Toby.